Keep the customers you already have.
One short, practical email a day for small business owners on follow-ups, win-backs, renewals and repeat sales. Written from real account-management experience, in plain English.
What you get
- One idea a day you can use the same day: a script, a check-in, or a simple habit.
- Follow-ups that don't feel pushy, and win-backs for customers who drifted.
- No fluff, no stats we can't back up, no hard sell.
Latest post · 2026-10-26
When a customer says "I want to cancel," ask one question first
Before processing a cancellation, ask what's changed. The answer usually points to a fix.
Playbook
The Win-Back Kit
25 fill-in-the-blank emails, call scripts and texts, plus a 30-day plan to bring back customers who went quiet. $19 launch price.
Playbook
The Renewal & Account-Save Playbook
A renewal calendar, a 10-minute save conversation, replies to "I want to cancel," renewal emails and price-increase letters to keep customers who are about to leave. $29 launch price.